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Saturday, April 19, 2014

Citizen Survey

Every two years, the city conducts a survey to gauge satisfaction levels and perceptions of city services. The survey allows the city to gather information from its residents about their priorities; identifies what the city is doing well and what services the city needs to improve upon; and helps set focus areas and develop funding priorities. The survey is one of the most accurate ways the city has to hear directly from a large number of citizens about what is important to them and how they would like their tax dollars spent. 


2012 Citizen Survey
The survey was administered to a random sampling of 2,400 households in February 2012. More than 800 surveys were returned, enough to provide scientifically valid data in several demographic groups, including age, area, income and race. City Council will receive a presentation on the findings of the 2012 survey at their May 1 meeting.

Results of this survey were compared to the survey sent to residents in 2010. The city improved in 56 of the 80 areas that were compared in both surveys, and 29 areas increased significantly.

Following are highlights from the survey:

  • Overall satisfaction with city services is generally high 
    • 63% gave positive ratings for overall quality of city services
    • The percentage of residents satisfied with city services increased significantly from 2010 (+4%) 
  • Major services areas with the HIGHEST levels of satisfaction:
    • Fire
    • Parks & Recreation programs & facilities
    • Trash, Recycling and Yard Waste
    • Police
  • Top overall PRIORITIES for improvement
    • Streets and sidewalks
    • Quality of police services
    • Management of traffic flow on City streets

View the survey:

View presentation of survey highlights

Watch video of presentation from May 1 Council Meeting. 

View the presentation of results from ETC Institute at May 1 Council Meeting.


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Wilmington, North Carolina 28402-1810
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