Who do I talk to?
Park Wilmington oversees parking for the city.  You may contact them by phone at (910) 762-5678, or by mail at 212 Princess St., P.O. Box 1655, Wilmington, NC 28401.

Time Limits 
Each street block will have signs to indicate the days and hours the meters and time restrictions are enforced.

Parking Tokens
Park Wilmington Lots More tokens are available at the Park Wilmington office for $.75 per token. The parking tokens are accepted at the parking meters and at the Second Street and the Market Street parking deck. Merchants can purchase parking tokens for their customers to encourage patronage.

Stamp Validations
Stamps are also available for purchase at the Park Wilmington office in books of 100 at a cost of $85. Books may be purchased for the Market Street Deck, Second Street Deck or the County Deck. Downtown businesses may purchase stamps for their customers to encourage patronage.
 
How to pay citations
Payments for parking citations will be accepted at the Park Wilmington office. The office accepts both cash and personal checks. Payments may also be made at the City's Collection Office on Chestnut Street during regular business hours.  There is a drop box that payments may be placed into.  No receipt will be given at the Collections office.  It is recommended not to pay with cash at the collections' drop box when paying for parking citations.

How to appeal Citations 
A formal appeals process for citizens that feel they received a citation in error has been developed in conjunction with the City of Wilmington. An appeal form can be picked up at the Park Wilmington office or can be requested by calling the Park Wilmington office. You must include information about yourself and the reason why you feel the citation was issued in error. The citation will be reviewed and a response will be mailed back within 5 – 7 days. If there is a question about a citation, an appeal must be received within 10 days. The following are not valid reasons for an appeal:

• Lack of knowledge of the City’s parking regulations
• Appointment conflicts or tardiness going or returning from appointments
• Inability to find a legal parking space
• Failure to have appropriate or sufficient amount of coins 

Additional Information:
Downtown Patrons
There is public parking available at the 755 metered spaces throughout the downtown area and at the new Market Street parking deck, Second Street parking deck, the Second Street parking lot and the Water Street parking deck. Each street will have signs to indicate the days and hours the meters and time restrictions are enforced. The majority of the downtown streets have time restrictions of two hours per block. Front Street from Market to Walnut Street is restricted to one-hour parking for each block.
 
Downtown Employees
The monthly parking rate for unreserved space is $45. Monthly reserved rate is $70. The daily rate for both facilities is the first hour free, $1 per hour, with a $5 maximum. At the new Market Street deck, located near the intersection of Market Street/Second Street, and the Second Street deck, located near the intersection of Second/Princess Street, the first hour is free and after 5 p.m. is free during the week and weekend days. Thursday-Saturday a flat nightly rate begins at 9 p.m. At the Second Street parking lot, there is a flat rate of $6 per day  Monday-Sunday.

Questions & Comments
If you have a question regarding parking issues in the downtown area or about the Park Wilmington program, please call 910-762-5678.