Online Utility Payments
Utility Billing and Collections
Utilities billing will continue on a bimonthly basis. Residents will receive their first bill from the Cape Fear Public Utility Authority (CFPUA) in either July or August. Customers may make their payments in person at 305 Chestnut Street downtown or 235 Government Center Drive across from the New Hanover County complex, or via check (made payable to CFPUA). An automatic bank draft payment option will also be offered. Customers who currently pay via automatic bank draft will receive a form to confirm that they wish to continue this payment arrangement.
If you have questions about your bill or wish to start or stop service, call CFPUA at (910) 332-6550.
City Trash and Stormwater Billing
City trash and stormwater charges will also be included on your bimonthly bill from CFPUA. City bills for May/June were lower than normal because base charges for water, sewer, trash and stormwater were not included. Fees for these services will be billed in July/August from CFPUA.
If you have questions about city stormwater charges, please call the City of Wilmington Stormwater Services Division at (910) 343-4777. If you have questions about city trash charges, please call the City of Wilmington Solid Waste Division at (910) 341-7875. If you wish to start or stop service, call CFPUA at (910) 332-6550.
Online Forms and Applications
The following forms will allow you to fill out and submit online, with no faxing, printing, stamps or mailing.
Online Citizen Request