Citizen Surveys

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2019 Citizen Survey

The biennial Citizen Survey is the most accurate way for the City of Wilmington to hear from a large number of residents across the city and all demographics about what is important to them and how they want their tax dollars spent.  More than 800 Wilmington residents completed the survey in the spring of 2019, with enough data to create scientifically valid results across age, race, gender, income and geography.

Results from 2019 were compared with prior years to see how well the City government is doing and to help set focus areas and develop funding priorities. Results were also compared to other southeastern US cities, as well as national survey results.


  • Level of residents’ overall satisfaction with city services is generally positive overall and higher than the regional and national averages.
  • Citizens are generally confident in their city government and think the city is a good place to live.
  • Citizens like the new walking/biking trails and want more of them.
  • Top citizen concerns and priorities: streets and sidewalks maintenance and the management of traffic flow on city streets.
  • Many of the ratings in 2019 results reflect national trends, as well as significant concerns residents have about the need for infrastructure repairs in the wake of Hurricane Florence in September, 2018. 

These concerns/priorities are being addressed by: 

  • Plan beginning summer of 2019 to repair streets, sidewalks and stormwater drainage infrastructure damaged during Hurricane Florence;
  • The city’s 5-year, $59 million infrastructure improvement plan that focuses on long-term street repairs and paving and upgrades to public facilities;
  • The successful 2014 Transportation Bond that includes walking/biking trails and sidewalks to help get cars off our roads, as well as road projects designed to address safety and traffic congestion;
  • The successful 2016 Parks Bond that includes the development of the Northern Waterfront Park, new athletic fields and improvements to existing parks and facilities.

  • Services areas with the HIGHEST levels of satisfaction:
    • Fire
    • Trash, Recycling and Yard Waste
    • Police
    • Parks & Recreation programs
  • Areas for improvement:
    • Stormwater runoff
    • Maintenance of streets and sidewalks
    • Enforcement of codes and ordinances

More Info

Watch the video. Survey highlights presented to City Council, June 17, 2019.

Survey archive

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