Citizen Surveys

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Every two to three years, the city conducts a survey to gauge satisfaction levels and perceptions of city services. The survey allows the city to gather information from its residents about their priorities; identifies what the city is doing well and what services the city needs to improve upon; and helps set focus areas and develop funding priorities. The survey is one of the most accurate ways the city has to hear directly from a large number of citizens about what is important to them and how they would like their tax dollars spent.

2017 Citizen Survey

The survey was administered in March/April 2017 to a random sampling of city residents.

Results show that the city improved in a majority of services rated in 2010, 2012 and 2015. Compared to 2015 survey results, the city improved or stayed the same in 29 of 80 areas, and six areas increased significantly. In addition, results show that citizens generally think the city is spending the right amount on most city services, but would like to see more funding on streets and sidewalks maintenance. The survey showed significant increases in the areas of feeling of safety, crime prevention, and the use of social media as a source of information.


  • Level of residents’ satisfaction with city services has been positive overall and higher than the national average. 
  • Citizens are generally confident in city government and think the city is a good place to live.
  • Top citizen concerns and priorities: streets and sidewalks maintenance, the management of traffic flow on city streets and the quality of outdoor athletic facilities.
  • These concerns/priorities are being addressed by: 
    • The city’s 5-year, $41 million infrastructure improvement plan that focuses on street repairs and paving and upgrades to public facilities;
    • The successful 2014 Transportation Bond that includes walking/biking trails and sidewalks to help get cars off our roads, as well as road projects designed to address safety and traffic congestion;
    • The successful 2016 Parks Bond that includes the development of the Northern Waterfront Park, new athletic fields and improvements to existing parks and facilities.
  • Services areas with the HIGHEST levels of satisfaction:
    • Fire
    • Trash, Recycling and Yard Waste
    • Parks & Recreation programs & facilities
    • Police
  • Areas for improvement
    • City golf course
    • Quality of athletic fields
    • Enforcement of fire codes

More Info

Survey archive

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