(Information current as of 4/3 at 9:00 a.m.)
View Frequently-Asked Questions (FAQs) on Current City and State Orders
City Council voted on March 30 to consent to the New Hanover County declaration of additional restrictions to prevent the spread of COVID-19, going beyond Gov. Cooper's statewide order. The statewide order and city/county restrictions are currently in effect. The additional countywide restrictions, which are applicable in the city limits, incorporate the Governor’s Order and also include the following closures:
- Closure of playgrounds, team sport facilities (including tennis/basketball courts, etc.), and public gardens.
- Closure of all public amusement places (whether publicly or privately owned or operated) where people may gather, indoors or outdoors. This includes children’s play centers, recreation centers, country clubs, social clubs, and more. Golf courses are restricted to allowing walking golfers or one golfer per cart to maintain social distance requirements. No motorized carts are permitted at the Municipal Golf Course.
- Closure of non-essential retail, including indoor or outdoor shopping malls, and retail facilities that that do not provide goods that are essential for health, sustenance, shelter, mobility, and hygiene. Delivery and curb-side service at all retail establishments may be continued. This restriction does not apply to grocery stores, pharmacies, convenience stores, hardware and building supply stores, or gas stations.
- Closure of specific merchants, specifically: auto dealerships, boat dealerships and other motor vehicle sales points (not including repair or maintenance services), retail or “captain” stores situated at marinas, hotels, motels, and short-term lodging (except as allowed by a governmental request to assist with the emergency response to Coronavirus) Note: Extended-stay lodging of 28 days or greater is allowed.
- Closure of inside carry-out food service that requires the customer to enter the interior of the merchant’s facility. Delivery, drive-through and curb-side food service is allowed.
These restrictions will remain in effect until 5 p.m. on April 13, unless otherwise re-evaluated or extended. Find a complete breakdown of city services impacted by COVID-19 in the multiple drop-down tabs below.
New Hanover County Emergency Operations:
New Hanover County is the lead response agency for emergencies. Please visit https://health.nhcgov.com/coronavirus/ for the latest information on the coronavirus.
New Hanover County has established a Public Health Coronavirus Call Center. Residents with questions about the novel coronavirus (COVID-19) can call and speak to a public health nurse and, if needed, be connected with a provider who will then determine if a flu test and/or COVID-19 test is needed.
- Phone Number: 910-798-6800
- Hours of operation: 7 days a week, 7:30 a.m. - 6 p.m.
City Administrative Office Operational Changes:
City administrative office will be available via phone, electronically, or by appointment only. Beginning April 1, office hours will be from 10 a.m. until 3 p.m. Please contact the appropriate department in advance using the following phone numbers:
305 Chestnut Street (City administrative Offices):
Finance, Purchasing, Accounts Payable, Payroll 341-7822
City Billing & Collections 343-4745
Parking and economic development 910-341-0831
The City of Wilmington Billing and Collections office and drive through window are closed until further notice.
Customers may call our office at 910-343-4745 to speak to customer service and make payments via credit card between the hours of 10:00 a.m. – 3:00 p.m.
The drop box is also an option for dropping off payments by check or money order. Do not put cash in the drop box.
NOTE: We are not able to accept CFPUA payments and CFPUA staff will not be in this location during this closure. Please see their website at www.cfpua.org for further information for their operations.
Mail payment to the following address:
City of Wilmington
PO Box 1810
Wilmington, NC 28402-1810
Out of concern for our board and commission members, applicants, city staff and interested citizens, and consistent with State and Federal directives all board and commission meetings involving land use and development, including the Planning Commission, Board of Adjustment, Historic Preservation Commission, and Subdivision Review Board have been cancelled through the end of April.
Additional cancelled board and commission meetings:
- Wilmington Tree Commission
- Parks & Recreation Advisory Board
- Golf Course Advisory Board – cancelled until further notice
During this time staff will work with IT, the Communications Office, and the Legal Department to seek alternative means for holding public meetings, particularly those requiring public hearings.
The City Clerk’s Office is working to balance the continuation of public services with the Governor’s orders to mitigate the spread of the Coronavirus (COVID-19). In light of this the City Clerk’s Office is limiting unnecessary person-to-person contact, in order to maintain social distancing, while still providing services to the public.
A table has been set up outside the Clerk's office in the garden level of City Hall at 102 North 3rd Street. Here you're able to fill out and submit forms for the following Items:
- PUBLIC RECORDS REQUESTS* - Your request will be processed in a timely manner. The time frame to receive records will depend on the volume of the requested records and Staff’s current workload. Large requests may take up to 4-6 weeks. You are welcome to call into the Clerk’s Office to inquire on the status of your request (910) 341-7816.
- REQUESTS TO SPEAK BEFORE CITY COUNCIL DURING THE PUBLIC INFORMATION SESSION* – These requests are due at 12:00PM on the Monday before the scheduled regular Council meeting.
- REQUESTS FOR COPIES (CERTIFIED) OF RESOLUTIONS /ORDINANCES /CITY CODE
- BOARD, COMMISSION, AND COMMITTEE APPLICATIONS*
Please designate which you are seeking on the provided cover sheet (accessible on the table or here) and fill out the applicable form. Once completed, leave the cover sheet and form in the box provided. Please ensure that your contact information is clearly provided on the form, in case there are any follow up questions.
If you need to make a payment to the City of Wilmington, please go to the Collections Division, located across Chestnut Street (305 Chestnut Street – drop box, drive thru window, or phone payments only).
If you are here to ask about a court case, traffic ticket, or estate/special proceeding matter, you need to contact the Clerk of Court at (910) 772-6600. The Courthouse is located at 316 Princess Street.
If you are looking for a birth certificate, marriage license, or land records, please contact the Register of Deeds at (910) 798-4530. The Register of Deeds is located at 320 Chestnut Street.
City Engineering has suspended walk-in service, including Planning Review and Right-of-Way permits. Any requests for a meeting will be done by appointment.
For ROW construction permits, the submission of permit applications shall be made via email or mailed in. For a ROW permit application form and email instructions, click here. Please allow 24-72 hours to process. For an appointment to discuss Right-of-Way permitting, please call: (910) 341-5899 or (910) 341-5890. Major emergencies shall call 911.
For engineering and stormwater plan review, all submittals and resubmittals must be made electronically per the TRC Site Plan Review process. Permit information, forms and staff contacts are available on the Plan Review Webpage. If you would like to schedule an appointment to discuss a project or have questions about the permit process, please call (910) 341-5856.
- All UNCW field trips and meetings at Halyburton Park (until further notice)
- NC Azalea Festival – 4/1 thru 4/6
- Spring Eggventure at Halyburton Park – 4/9
- Miracles in Motion 5K – 4/11
- Azalea Spring Triathlon – 4/11
- Healthy Kids Day – 4/18 (may be rescheduled in fall 2020)
- Mothers Memorial 5K – 4/18
- DBA Really Cool Stuff Marketplace – 4/18
- Stand Against Racism – 04/23
- Messiah Lutheran Church Bikeathon for Homeless – 4/26
- The Big What Wilmington Concert at the Amphitheater – 5/1 & 5/2 (concert promoter will issue full refunds to ticket holders)
- Derby for Dogs – 5/2
- Scotty McCreery Concert at the Amphitheater (3/13 – new date not announced yet)
- Stephen Marley Concert at the Amphitheater (3/15 – rescheduled to 8/14)
- Beer, Bourbon, and BBQ Festival at Legion Sports Complex (3/21 – tentatively rescheduled for 6/6)
- Prom Dress Event at MLK Center (3/21 – new date not scheduled yet)
- Juneteenth Gospel at MLK Center (3/28 – new date not scheduled yet)
- Riverfront Farmers’ Market – 3/28 (postponed to May)
- Dark Star Orchestra Concerts at the Amphitheater (3/28 & 3/29 – rescheduled to 10/10 & 10/11)
- Karl Denson’s Tiny Universe Concert at the Amphitheater (4/11 – rescheduled to 10/3)
- Historic Downtown Wilmington Marketplace (4/12 – postponed until May)
- The Head and the Heart Concert at the Amphitheater (4/23 – rescheduled to 10/7 & 10/8)
- Tycho Concert at the Amphitheater (5/11 – rescheduled to 8/8)
- Billy Strings Concert at the Amphitheater (5/13, 5/14, 5/15 – rescheduled to 8/27, 8/28, 8/29)
- Wilma Dash 5k – 5/14 (postponed)
- Lyle Lovett Concert at the Amphitheater (5/15 – rescheduled to 9/16)
- Mt. Joy Concert at the Amphitheater (6/11 – rescheduled to 8/26)
Galactic Concert at the Amphitheater (7/9 – rescheduled to 10/22)
- Mega Run 5K – 5/9
- EmergeOrtho 5K – 5/16
- Rims on the River – 5/16
- Orange St. ArtsFest – 5/23 - 5/24
The Wilmington Fire Department’s main mission during this public health event will remain to limit the exposure of personnel to the public. With this in mind, the Wilmington Fire Department has implemented the following directives:
- All station visits/truck displays have been canceled until further notice.
- All non-essential meetings have been either canceled or rescheduled, e.g. Round Table, Staff, B/C, Department meetings. Staff are using Skype or video conferencing in lieu of face-to-face meetings.
- The Spring Citizen’s Academy has been postponed to a later date.
- Fire Suppression Pre-Incident Plans, Business Safety Surveys, and hydrants has been cancelled until further notice.
- Fire & Life Safety scheduled inspections has been put on hold until further notice. Exceptions are those that require inspection to receive Certificate of Occupancy.
- All firefighter physicals has been canceled and rescheduled later.
- All department training and travel has been suspended until further notice.
- Company training drills will be held at the station, as offsite training has been prohibited.
- Operations Chief is developing operational protocols in order to minimize the opportunity of exposure to suppression personnel.
- They include:
- Instituting a one-engine response protocol except for those incidents where multiple apparatus is required, e.g. structure fire, pin-in or entrapment.
- They include:
- Training Captain has developed a daily procedures list for the cleaning of stations, offices, and equipment. This will include proper decontamination procedures following an incident and prior to leaving work.
- Division Heads were asked to provide the Fire Chief with a list of those individuals who can work from home should that be necessary, and accommodations are being made.
- Fire Academy recruits have been given study and training materials including daily workouts and will be training remotely through the end of March. They interact with their classmates and instructors through zoom.
City designates free, curbside parking zones to support local businesses:
The City of Wilmington is designating a portion of on-street parking for restaurant curbside pickup and delivery drivers to assist local businesses with Gov. Roy Cooper’s executive order declaring all restaurants and bars to close their dining rooms (including take-out service).
Customers can park in the spots, located at the corners of intersections downtown, for free. Green signs are placed over the meters to denote the special spaces.
The Recreation office is closed until further notice. Parks & Recreation business will be handled out of the Parks office located at 1702 Burnett Blvd. The phone number is 910-341-7852. Office hours are 7 a.m. - 4 p.m.
- All passive parks will remain open. No more than 10 people may be in a park at a given time.
- All organized recreation activities are suspended until further notice. This includes the City’s Community Centers, Athletics and Halyburton Park.
- View online activities, including rec time Facebook posts/videos.
- The following facilities are closed until further notice:
- Fit For Fun Center
- Sherriedale Morgan Fitness Center
- Davis Center at Maides Park
- MLK Center
- Halyburton Event and Visitor Center
- Empie Dog Park
- UNCW Track (UNCW has collaborative agreement with city for this facility)
- All Park restrooms
- All Playgrounds
- All Basketball Courts
- All Tennis Courts
- The Municipal Golf Course will stay open under modified operations:
- Minimum tee times in 16 minute intervals.
- Bunker rakes have been removed. Please smooth sand with your foot. You may place the ball in the bunker into a preferred lie.
- The cups on the greens have been reversed. This will allow your ball to be removed from the cup without touching the flag stick or the cup. Leave the flag stick in the hole at all times.
- No golf carts are allowed – walking only.
- No more than 10 people in the pro shop.
- Inland Greens Golf Course will stay open under modified operations:
- Minimum tee times in 10 minutes intervals.
- No more than ten people in the pro shop at one time.
- Greenfield Grind Skate Park is open with modified rules:
- No more than 15 people may be in the Skate Park at a given time.
- Social distancing of 6 feet MUST be adhered to.
- Failure to follow these rules will result in closure of the Skate Park.
- Greenfield Lake Boathouse operations will be closed until April 1st (operated by Cape Fear River Watch)
- As a preventive measure for the Coronavirus (COVID-19) enhanced cleaning procedures to prevent the possible spread of the virus have been instituted at city recreation facilities. These measures include having additional hand sanitizers available for public use and the scheduled sanitization/wipe down of common areas and surfaces the public or staff may come in contact with. Informational signage has also been posted at facilities.
Public Services operational updates, effective immediately:
- Recycling & Trash Services has instituted a staggered route-start each day. This will allow crews to avoid close contact associated with the normal 7 a.m. start. We ask that all customers place carts and/or other materials for collection out to the right-of-way on the evening before their scheduled pick-up. Route drivers will return to any areas collected before 7 a.m. and ensure that no customers are missed on their scheduled collection.
- Fleet Division has disinfected trucks and all drivers are cleaning surfaces in vehicles.
- Public Services Office staff who are able to work from home are adjusting schedules to allow staff to partially work from home while ensuring all necessary in-person services can still be provided.
- 20 City facilities received an initial disinfection for coronavirus and other germs. Disinfecting spray bottles are placed in each bathroom and staff will continue spraying the common touch points in their areas. All staff is encouraged to practice regular hand-washing and providing increased disinfection of common areas.
Important Information and Links:
- New Hanover County is the lead agency for emergencies. Visit https://health.nhcgov.com/coronavirus/ for the latest information.
- New Hanover County News Releases
- NHC Public Health Coronavirus Call Center:
- Phone Number: (910) 798-6800
- Hours of operation: Monday-Friday, 7:30 a.m.-6 p.m.
- North Department Health & Human Services
- Center for Disease Control and Prevention
- Governor's Executive Orders
- NC State Public Health non-emergency hotline for general questions: 1-866-462-382
- Non-emergency 911: 910-452-6120
- CFPUA's offices are closed to the public until further notice. Call 910-332-6550 or visit www.cfpua.org for additional information.
- Hospitality Industry Resources for Employees and Employers
- UNCW updates: https://uncw.edu/coronavirus/
- CFCC updates: https://cfcc.edu/coronavirus
- Covid-19 Safety Update with Mayor Saffo and Dr. Philip Brown
- "Together We Can, Together We Will!" Public Safety Video 3/30/20
- Video of Commissioners Chairwoman and Public Health Expert on Extended Health Measures 3/30/20
- Mayor Saffo Video Address 3/30/2020
- Mayor Saffo Video Address 3/26/2020