(Information current as of 7/9 at 1:08 p.m.)
- ABC Guidance on Temporary Outdoor Seating Areas for Restaurants
- Resource Guide/Training Modules for Restaurants/Businesses Reopening
- Fire and Life Safety Checklist for Reopening a Building
- CDC: Reopening Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools, and Homes
- CFPUA's Plumbing Maintenance Recommendations for Businesses
- Guidance to Drive-Thru and Curbside Operations by New Hanover County Health Department
- Guidance to Drive-Thru and Curbside Operations by New Hanover County Health Department (Spanish)
- Guidance for Religious Services and Mass Gathering Restrictions
CDC recommends wearing cloth face covers if you must go out in public (staying at home is still the best way to prevent COVID-19). View additional information:
- CDC recommendation on usage of cloth face coverings
- Instructions to make cloth face coverings (several methods)
- CDC coronavirus website (Spanish)
New Hanover County Emergency Operations:
New Hanover County is the lead response agency for emergencies. Please visit https://health.nhcgov.com/coronavirus/ for the latest information on the coronavirus. View New Hanover County News Releases for updates.
Coronavirus and Hurricane Season:
New Hanover County has established a Public Health Coronavirus Call Center. Residents with questions about the novel coronavirus (COVID-19) can call and speak to a public health nurse and, if needed, be connected with a provider who will then determine if a flu test and/or COVID-19 test is needed.
NOTE: Residents who are experiencing COVID-19 symptoms can call the Coronavirus Call Center to be screened by a Public Health nurse. View "NHC Testing & Screening Procedures" tab below for additional information.
- Phone Number: 910-798-6800
- Hours of operation: Monday - Friday, 7:30 a.m. - 6 p.m.
Amended State of Emergency
The City is fully aligned with Gov. Cooper’s orders, but no longer implementing anything above and beyond the state’s restrictions. Residents and visitors of Wilmington are still expected to follow the guidelines of wearing face coverings, limiting mass gatherings, avid hand-washing, and social distancing. The city will continue to review and evaluate our State of Emergency Declaration and may revise or amend restrictions as necessary.
City offices to re-open for appointments
The City will open doors for public business by appointment between 9 a.m. - 4 p.m. starting Monday, June 1. Individuals may enter facilities without an appointment for brief transactions. Anyone entering facilities will undergo a temperature check, just like the screenings we are completing daily with employees. Shields and hand sanitizing stations are being installed to help keep our employees and visitors safe and healthy. Masks are encouraged for anyone who cannot maintain social distance.
For additional information please contact the appropriate department using the following phone numbers:
- Finance, Purchasing, Accounts Payable, Payroll: 910-341-7822
- City Billing & Collections: 910-343-4745
- Parking and Economic Development: 910-341-0831
- Human Resources: 910-341-7840
- Planning and Zoning: 910-341-3258
- Community Development: 910-341-7836
- Parks and Recreation: 910-341-7852
- Engineering and Right-of-Way Permits: 910-341-5899
The City of Wilmington Billing and Collections office is open for business between the hours of 9 a.m. – 4 p.m.
Customers may call our office at 910-343-4745 to speak to customer service and make payments via credit card between the hours of 9 a.m. – 4 p.m.
The drop box is also an option for dropping off payments by check or money order. Do not put cash in the drop box.
Mail payment to the following address:
City of Wilmington
PO Box 1810
Wilmington, NC 28402-1810
CFPUA is also open for business between the hours of 9 a.m. – 4 p.m. For further information on CFPUA operations, please see their website at www.cfpua.org.
Cancelled board and commission meetings:
- Board of Adjustment Meeting (7/16)
- Golf Course Advisory Board – cancelled until further notice
During this time staff will work with IT, the Communications Office, and the Legal Department to seek alternative means for holding public meetings, particularly those requiring public hearings.
The City Clerk’s Office is working to balance the continuation of public services with the Governor’s orders to mitigate the spread of the Coronavirus (COVID-19). In light of this the City Clerk’s Office is limiting unnecessary person-to-person contact, in order to maintain social distancing, while still providing services to the public.
A table has been set up outside the Clerk's office in the garden level of City Hall at 102 North 3rd Street. Here you're able to fill out and submit forms for the following Items:
- PUBLIC RECORDS REQUESTS* - Your request will be processed in a timely manner. The time frame to receive records will depend on the volume of the requested records and Staff’s current workload. Large requests may take up to 4-6 weeks. You are welcome to call into the Clerk’s Office to inquire on the status of your request (910) 341-7816.
- REQUESTS TO SPEAK BEFORE CITY COUNCIL DURING THE PUBLIC INFORMATION SESSION* – These requests are due at 12:00PM on the Monday before the scheduled regular Council meeting.
- REQUESTS FOR COPIES (CERTIFIED) OF RESOLUTIONS /ORDINANCES /CITY CODE
- BOARD, COMMISSION, AND COMMITTEE APPLICATIONS*
Please designate which you are seeking on the provided cover sheet (accessible on the table or here) and fill out the applicable form. Once completed, leave the cover sheet and form in the box provided. Please ensure that your contact information is clearly provided on the form, in case there are any follow up questions.
If you need to make a payment to the City of Wilmington, please visit the Billing & Collections tab for details.
If you are here to ask about a court case, traffic ticket, or estate/special proceeding matter, you need to contact the Clerk of Court at 910-772-6600. The Courthouse is located at 316 Princess Street.
If you are looking for a birth certificate, marriage license, or land records, please contact the Register of Deeds at 910-798-4530. The Register of Deeds is located at 320 Chestnut Street.
City Engineering is operating under Phase II COVID -19 guidelines. Our offices are open to the public from 9 a.m. to 4 p.m. and all walk-ins will be subject to a check-in and are required to wear a face mask and practice social distancing. It is encouraged that customers utilize on-line electronic submittals where possible and to call ahead to make appointments.
Right-Of-Way (ROW) Permits
For ROW construction related permits, customers are encouraged to utilize on-line applications and the drop-off table. For a ROW permit application form and email instructions, click here. Please allow 24-72 hours to process. For an appointment to discuss Right-of-Way permitting, please call: 910-341-5899 or 910-341-5890. Major emergencies shall call 911.
For engineering and stormwater plan review, customers are encouraged to utilize on-line applications and the drop-off table. Submittals and resubmittals shall be made electronically per the TRC Site Plan Review process. Permit information, forms and staff contacts are available on the Plan Review Webpage. If you would like to schedule an appointment to discuss a project or have questions about the permit process, please call 910-341-5856.
- DBA Really Cool Stuff Market Place (7/17)
- 2020 YMCA Tri-Span 5K/10K (7/11)
- Scotty McCreery Concert at the Amphitheater (3/13 – new date not announced yet)
- Stephen Marley Concert at the Amphitheater (3/15 – rescheduled to 8/14)
- Beer, Bourbon, and BBQ Festival at Legion Sports Complex (3/21 – tentatively rescheduled for 6/6)
- Prom Dress Event at MLK Center (3/21 – new date not scheduled yet)
- Juneteenth Gospel at MLK Center (3/28 – new date not scheduled yet)
- Riverfront Farmers’ Market – (taking place at Waterline Brewery until able to return to Dock St.)
- Dark Star Orchestra Concerts at the Amphitheater (3/28 & 3/29 – rescheduled to 10/10 & 10/11)
- Karl Denson’s Tiny Universe Concert at the Amphitheater (4/11 – rescheduled to 10/3)
- Historic Downtown Wilmington Marketplace (4/12 – postponed)
- Healthy Kids Day (4/18 – may be rescheduled in fall 2020)
- The Head and the Heart Concert at the Amphitheater (4/23 – rescheduled to 10/7 & 10/8)
- Tycho Concert at the Amphitheater (5/11 – rescheduled to 8/8)
- Billy Strings Concert at the Amphitheater (5/13, 5/14, 5/15 – rescheduled to 8/27, 8/28, 8/29)
- 2020 Wilma Dash 5k – 5/14 (tentatively rescheduled to 9/2)
- Lyle Lovett Concert at the Amphitheater (5/15 – rescheduled to 9/16)
- DBA Rims on the River (5/16 – postponed to future date)
- Orange St. Arts Fest (5/23 & 5/24 – postponed to 9/5 & 9/6)
- Mt. Joy Concert at the Amphitheater (6/11 – rescheduled to 8/26)
- Galactic Concert at the Amphitheater (7/9 – rescheduled to 10/22)
- 2020 Miracles In Motion Run, Walk or Roll 5K & 1 Mile (March – tentatively rescheduled to 10/31)
The Wilmington Fire Department’s main mission during this public health event will remain to limit the exposure of personnel to the public. With this in mind, the Wilmington Fire Department has implemented the following directives:
- All station visits/truck displays have been canceled until further notice.
- All non-essential meetings have been either canceled or rescheduled, e.g. Round Table, Staff, B/C, Department meetings. Staff are using Skype or video conferencing in lieu of face-to-face meetings.
- The Spring Citizen’s Academy has been postponed to a later date.
- Fire Suppression Pre-Incident Plans, Business Safety Surveys, and hydrants has been cancelled until further notice.
- Fire & Life Safety scheduled inspections has been put on hold until further notice. Exceptions are those that require inspection to receive Certificate of Occupancy.
- All firefighter physicals has been canceled and rescheduled later.
- All department training and travel has been suspended until further notice.
- Company training drills will be held at the station, as offsite training has been prohibited.
- Operations Chief is developing operational protocols in order to minimize the opportunity of exposure to suppression personnel.
- They include:
- Instituting a one-engine response protocol except for those incidents where multiple apparatus is required, e.g. structure fire, pin-in or entrapment.
- They include:
- Training Captain has developed a daily procedures list for the cleaning of stations, offices, and equipment. This will include proper decontamination procedures following an incident and prior to leaving work.
- Division Heads were asked to provide the Fire Chief with a list of those individuals who can work from home should that be necessary, and accommodations are being made.
- Fire Academy recruits have been given study and training materials including daily workouts and will be training remotely through the end of March. They interact with their classmates and instructors through zoom.
City designates free, curbside parking zones to support local businesses:
The City of Wilmington is designating a portion of on-street parking for restaurant curbside pickup and delivery drivers to assist local businesses with Gov. Roy Cooper’s executive order declaring all restaurants and bars to close their dining rooms (including take-out service).
Customers can park in the spots, located at the corners of intersections downtown, for free. Green signs are placed over the meters to denote the special spaces.
The Recreation office is closed until further notice. Parks & Recreation business will be handled out of the Parks office located at 1702 Burnett Blvd. The phone number is 910-341-7852.
- All passive parks will remain open.
- Gatherings are limited to a maximum of 25 people.
- For indoor facilities per Governor Cooper’s order the maximum is 12 people per 1000 square feet.
- All organized recreation activities are suspended until further notice. This includes the city’s Community Centers, Athletics and Halyburton Park.
- Picnic shelters are not available for reservation at this time. That includes: Empie Park, Halyburton Park, Maides Park & MLK Center
- View online activities, including rec time Facebook posts/videos.
- The following facilities are closed until further notice:
- Fit For Fun Center
- Sherriedale Morgan Fitness Center
- Davis Center at Maides Park
- MLK Center
- Halyburton Event and Visitor Center
- UNCW Track (UNCW has collaborative agreement with city for this facility)
- Park restrooms (see exception at Althea Gibson Tennis Complex below)
- All Playgrounds
- The Municipal Golf Course will stay open under modified operations:
- Minimum tee times in 10 minute intervals.
- Bunker rakes have been removed. Please smooth sand with your foot. You may place the ball in the bunker into a preferred lie.
- The cups on the greens have been reversed. This will allow your ball to be removed from the cup without touching the flag stick or the cup. Leave the flag stick in the hole at all times.
- Motorized golf carts are allowed with the following rules:
- One person per cart
- Two people who live in the same household can share a cart. Proof of residence/living in the same household can be provided at check-in.
- Golfers are asked to remove trash from cart when done playing.
- Staff will sanitize the carts after each use.
- Inland Greens Golf Course will stay open under modified operations:
- Minimum tee times in 10 minutes intervals.
- Althea Gibson Tennis Complex:
- Restrooms (only those next to clubhouse) will reopen on Monday, June 8 at 9:00 a.m. The restrooms hours will be 8 a.m. - 7 p.m.
- Clubhouse will reopen on Wednesday, June 10 at 9:00 a.m. The hours until further notice will be:
- Mon. - Thurs.: 9 a.m. - 6 p.m.
- Fridays: Closed
- Saturdays: 9 a.m. - 5 p.m.
- Sunday: Closed
- Outside team sports facilities are allowed to open.
- Baseball and softball fields are open with the limitations of 25 players per team and 25 spectators.
- Greenfield Grind Skate Park is open with modified rules:
- No more than 15 people may be in the Skate Park at a given time.
- Social distancing of 6 feet MUST be adhered to.
- Failure to follow these rules will result in closure of the Skate Park.
- Empie Park Dog Park is open under modified operations:
- No more than 15 people may be in each section of the dog park at a given time.
- Social distancing of 6 feet MUST be adhered to.
- Greenfield Lake Boathouse operations will be closed until further notice (operated by Cape Fear River Watch).
- As a preventive measure for the Coronavirus (COVID-19) enhanced cleaning procedures to prevent the possible spread of the virus have been instituted at city recreation facilities. These measures include having additional hand sanitizers available for public use and the scheduled sanitization/wipe down of common areas and surfaces the public or staff may come in contact with. Informational signage has also been posted at facilities.
Public Services operational updates:
- Recycling & Trash Services has instituted a staggered route-start each day. This will allow crews to avoid close contact associated with the normal 7 a.m. start. We ask that all customers place carts and/or other materials for collection out to the right-of-way on the evening before their scheduled pick-up. Route drivers will return to any areas collected before 7 a.m. and ensure that no customers are missed on their scheduled collection.
- Fleet Division has disinfected trucks and all drivers are cleaning surfaces in vehicles.
- Public Services Office staff who are able to work from home are adjusting schedules to allow staff to partially work from home while ensuring all necessary in-person services can still be provided.
- 20 City facilities received an initial disinfection for coronavirus and other germs. Disinfecting spray bottles are placed in each bathroom and staff will continue spraying the common touch points in their areas. Staff members are encouraged to practice regular hand-washing and provide increased disinfection of common areas.
Do your part and be cart smart during COVID-19:
- Coronavirus have you cleaning?
- Those paper towels (and tissues) are too thin to recycle. Plus, they are dirty. Put them in the trash.
- Empty paper towel and toilet paper rolls CAN be recycled!
- Disinfectant wipes aren’t made of paper, so put them in the trash.
- Masks and gloves aren’t recyclable. They also don’t belong in the parking lot or on the side of the road. Put them in the trash.
- Ordering a lot online or score a bunch of toilet paper?
- The plastic packaging can be recycled at your grocery store with your plastic bags — not with your curbside recycling!
- The recycling industry NEEDS those cardboard boxes! Flatten them and put them with your curbside recycling.
- Supporting local by ordering takeout?
- Remember: most single use to-go containers are trash. If it isn’t a plastic bottle, tub, jug or jar, DO NOT recycle it.
Recycling is essential, and so are our drivers and sorters. Wipe your cart down and leave a thank you note. You’ll keep them safe and make their day!
- North Carolina Department of Health & Human Services
- Center for Disease Control and Prevention
- Governor's Executive Orders
- For daily updates about COVID-19 in North Carolina, text COVIDNC to 898211
- NC State Public Health non-emergency hotline for general questions: 1-866-462-382
- Non-emergency 911: 910-452-6120
- CFPUA's offices are closed to the public until further notice. Call 910-332-6550 or visit www.cfpua.org for additional information.
- Hospitality Industry Resources for Employees and Employers
- UNCW updates: https://uncw.edu/coronavirus/
- CFCC updates: https://cfcc.edu/coronavirus
Visit https://health.nhcgov.com/your-environment/public-health/coronavirus/screening-testing/ for current information on New Hanover County testing and screening procedures.
The county’s screening process will allow for testing to be conducted on anyone with mild symptoms, which is less restrictive than the current testing protocol in place by the state and CDC, and will provide insight into mild cases of COVID-19 in our community. Residents eligible for this expanded testing are those who:
- Are currently experiencing symptoms consistent with COVID-19.
- Have limited access to a healthcare provider who will order a COVID-19 test, financial barriers to obtain a test, or have no direct healthcare access.
- Have been pre-screened by the Coronavirus Call Center and provided with an appointment for testing.
Residents who are experiencing COVID-19 symptoms should still call the Coronavirus Call Center at 910-798-6800, Monday through Friday, 8 a.m. to 5 p.m., to be pre-screened by a public health nurse. Callers will be asked questions like their name, phone number, address, types of symptoms and the date symptoms started.
If a public nurse determines a person meets the criteria for testing, the person will be scheduled for a time to visit the county’s open-air, drive-through testing site. The drive-through testing location, which has been in downtown Wilmington, will transition into a smaller-scale operation behind the Scottish Rite Temple on 17th Street in Wilmington, beginning the last week in May.
There is no residency requirement and interpreters will be available in the Call Center and the testing site. Those who do not have transportation can coordinate for a test sample to be taken by a public health nurse at their home.
This expanded testing will increase our knowledge of the impact of COVID-19 in our community as well as extend care and support to residents who are ill.
Information from the North Carolina Department of Health & Human Services:
- Essential workers can now apply for emergency child care subsidy by submitting the COVID-19 Parent Application for Financial Assistance for Emergency Child Care to their child care provider. For more information about local options for children from infants through age 12, call the hotline at 1-888-600-1685.
- Hope4NC Helpline is a new mental health resource to support North Carolinians throughout the COVID-19 crisis. Call 1-855-587-3463 for support 24 hours a day, seven days a week.
- NC 2-1-1 has launched a new online search tool to help you find resources in your local community during the COVID-19 crisis.
- Call 2-1-1 or 888-892-1162 for general information or to request assistance with human services needs including food, shelter, energy assistance, housing, parenting resources, health care, employment, substance abuse treatment, resources for older adults and people with disabilities and more.
- Parents who need food assistance for their children can text FOODNC to 877-877 to locate nearby free meal sites. The texting service is also available in Spanish by texting COMIDA to 877-877. Read more.
While you stay home and practice social distancing to prevent the spread of COVID-19, there are other ways you can help make a difference.
- Donate Supplies. Vendors and manufacturers can donate medical supplies and personal protective equipment to aid the state's response. Send an email with your company's information to VendorHelp.COVID19@dhhs.nc.gov.
- Support Food Banks. North Carolina food banks are in desperate need of donations. Visit feedingthecarolinas.org to learn how to give to food bank near you.
- Give Blood. Healthy, eligible blood donors are encouraged to find opportunities to give blood to help support a stable blood supply throughout the pandemic. Consider scheduling an appointment today.
- Volunteer as a Health Care Worker. Secretary Cohen has called for volunteer health care workers. You can register through the State Medical Response System as clinical, clinical support or non-clinical support volunteers.
Find more opportunities to give at www.nc.gov/agencies/volunteer/disaster-assistance.
- COVID-19 What Older adults need to Know
- 10 things you can do to manage COVID-19 at home
- 6 Steps to Prevent COVID-19
- Covid-19 Safety Update with Mayor Saffo and Dr. Philip Brown
- "Together We Can, Together We Will!" Public Safety Video 3/30/20
- Safety messages in American Sign Language: