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Emotional support

A disaster can leave some feeling depressed, stressed or overwhelmed. Below are some resources to get help with dealing with the emotional hardships following Florence:

Housing information

Direct Housing Program information

Direct Temporary Housing for NC Disaster Survivors

Direct Temporary Housing

Survivors May Qualify for Continued Rental Assistance

Habitat for Humanity information

Have you or someone you know been displaced by Hurricane Florence?

Cape Fear Habitat for Humanity has a disaster REBUILD program to provide a long-term solution for the housing needs of families whose homes were critically damaged as a result of the storm. This program is open to Habitat Homeowners, as well as others in the community. 

To participate in the program, families must qualify based on need and a willingness to partner with Habitat. Eligible homes must be 1,500 square feet or less and located in New Hanover, Pender or Duplin Counties.

General information from FEMA

Understanding your FEMA Letter

Addressing Access and Functional Needs for Survivors

New Hanover County at a Glance

Assistance from Other Sources

FEMA is not a substitute for insurance

Clean and Removal Assistance

Wanting to help

  • Contractors should contact the NC Department of Public Safety's Emergency Management Services by sending an email to Include what service you are offering and a point of contact. 
  • Volunteers or those wishing to donate should email contact information to, call the Donations Hub Call Center at  910-798-7337 (open 9 a.m. - 9 p.m., 7 days a week) or visit

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Needing help

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Recycling & trash services

    • Recycling & trash Services are now on a regular schedule for city customers.  
    • Regular yard waste will be collected as normal on your regular trash pickup day.
    • It is very important that city recycling customers put only clean, dry recyclables in their blue recycling carts!


    • Please have carts out to the curb by 7 a.m. on your pickup day. 
    • You can purchase stickers for additional bags by calling 341-7875.
    • Please make sure that carts are at the curb and clear of yard debris or other obstructions. Do not place carts in the street or block storm drains.
    • Please place only clean, dry recyclables in your blue recycling cart!

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    Storm debris pickup

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    City parks and other facilities

    NOTE: Wallace Park, Mary Bridgers Park, Bullock Park, Thomas B. Lilly Park and Beaumont Park were all subjected to significant and prolonged flooding from Hurricane Florence. As a result, the soils within these parks are still saturated to the point that heavy equipment will cause significant damage/rutting in these areas.
    Both City staff and our contractor want to minimize the potential for creating this damage and have decided to wait until the ground dries up enough to easily and safely get equipment in and out to clear all dangerous trees and debris.
    Thank you for your patience while we work to return all of our parks to their original condition.


    Please call (910) 341-7855 for more information.

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    Scam Alert

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    Helpful links 

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    Expand/Contract Questions and Answers

    • There is no power and the traffic lights are all out. What are the rules?

    • What evacuations have been ordered?

    • What shelters are open?

    • Who do I call for downed power lines?

    • Who do I call for downed trees?

    • Who do I call to report flooding?

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