City parks remain closed to the public until further notice.
City offices will reopen on Monday, Sept. 24.
- The city's Human Resources Department has been temporarily relocated to WPD Headquarters at 615 Bess Street.
- The city's Budget Office has been temporarily relocated to Operations Center located on River Road.
New Hanover County is the lead agency for emergencies. Visit their website at emergency.nhcgov.com for the latest information. We encourage all residents to monitor the news and follow the direction of public safety officials.
Wanting to help
- Contractors should contact the NC Department of Public Safety's Emergency Management Services by sending an email to SERTlogistics@ncdps.gov. Include what service you are offering and a point of contact.
- Volunteers or those wishing to donate should email contact information to HurricaneRelief@nhcgov.com, call the Donations Hub Call Center at 910-798-7337 (open 9 a.m. - 9 p.m., 7 days a week) or visit www.wilmingtonnc.gov/donations.
- Those seeking assistance should email contact information to HurricaneRelief@nhcgov.com.
- Non-emergency 911: (910) 452-6120
- Red Cross: (800) 733-2767; (919) 231-1602
- Disaster distress: (800) 985-5990
- FEMA: (800) 621-3362; (800) 462-7585 (TTY)
- Pet assistance: redrover.org; phone: (916) 429-2457; email@example.com
- FEMA assistance for city employees: For employees who need assistance with interim housing, finances, and/or food, please visit https://www.disasterassistance.gov/get-assistance/find-assistance and complete the questionnaire.
Three Point of Distribution Sites (PODS) will open at 10 a.m. on Tuesday, Sept. 18. These sites will offer Meals Ready to Eat, water and tarps to residents of New Hanover County.
- North POD. 5301 Sidbury Road, Castle Hayne. Map
- Central POD. CFCC campus, 700 N. Front Street (between Brunswick & Hanover streets). THIS LOCATION WILL ALSO HAVE A WALK-UP OPTION. Map
- South POD. Veteran’s Park, 840 Halyburton Memorial Parkway. Map
Regular bagged yard waste will be collected as normal on your regular trash pickup day. Storm debris that is not bagged will be picked up separately.
Please note: some areas are still inaccessible. Crews will collect items as they are able.
- Recycling & Trash Services on a regular schedule starting the week of Sept. 24 as crews are able to reach customers.
- The week of Sept. 24 is a BLUE recycling week.
- View information about storm debris guidelines, including a map of the pick up areas showing where the contractor is currently working and which areas have already been collected on the first pass.
- Please have carts out to the curb the evening before your pickup day. Crews will be getting an early start.
- Please place spoiled, defrosted or leaking food in plastic bags. Crews will collect carts and up to 3 additional trash bags UP TO 40 pounds each with no extra bag fee. BAGS OVER 40 POUNDS WILL NOT BE PICKED UP.
- Please make sure that carts and any bags are at the curb and clear of yard debris or other obstructions. Do not place carts or bags in the street or block storm drains.
- Recycling - all recycling will be taken to the landfill at this time as the recycling center does not have power. The city will notify residents of any updates as soon as possible.
Storm debris for city trash customers will be picked up by DRC Emergency Services (DRC), which is the separate company contracted by the city to handle the large volume of storm debris from Hurricane Florence. DRC will also be picking up storm debris for all of New Hanover County. Residents are asked to put out their storm debris by the curb as soon as it is ready for pickup.
- Visit www.wilmingtonnc.gov/travel for a list of area street closures.
- To check on other road conditions throughout the state, download the ReadyNC.gov app, visit driveNC.gov, or call 511.
- Note: Due to conditions in the city, we strongly urge our evacuated residents to remain in place until we can get more electricity, more working traffic signals, and more supplies such as gasoline. We will let you know when we are ready for our evacuated residents to return.
- Download a PDF for tips on how to avoid scams or visit the HUD disaster recovery toolkit page for information.
- For questions about price gouging, call the Attorney General's office at 1-877-5-NO-SCAM or file a complaint.
- DO NOT call 911 to report downed trees, power lines or flooding. Here are the numbers to call:
- To report downed power lines and power outages:
Call 341-7852 to report trees or tree limbs blocking roadways within city limits (leave a message if no one answers)
- Call Duke Energy Progress at 800-419-6356.
- Visit www.dukeenergyupdates.com to report or track outages on a desktop computer or mobile device
- Text OUT to 57801 (standard text and data charges may apply)
- Call 341-4646 to report flooding or other stormwater issues within city limits (leave a message if no one answers)
- To report downed power lines and power outages:
- Download a list of guidelines and tips for before, during and after a storm and important phone numbers
- Visit the New Hanover County emergency information page. New Hanover County is the lead agency in the event of an emergency.
- Follow us on social media:
The City of Wilmington is asking that all of those who utilized one of the parking decks to store their vehicle during the storm to please start relocating vehicles out of the deck if you can safely do so. For those residents that are still out of town, the city will continue to allow your vehicle to be stored with no charges until you can safely return. The City assumes no liability for vehicles that may be damaged before, during or after the storm.
City of Wilmington parks are closed until further notice.
All city parks, the golf courses, community centers and other facilities are closed until further notice. Updates will be sent out when they are open again.