Wanting to help
- Contractors should contact the NC Department of Public Safety's Emergency Management Services by sending an email to SERTlogistics@ncdps.gov. Include what service you are offering and a point of contact.
- Volunteers or those wishing to donate should email contact information to HurricaneRelief@nhcgov.com, call the Donations Hub Call Center at 910-798-7337 (open 9 a.m. - 9 p.m., 7 days a week) or visit www.wilmingtonnc.gov/donations.
- Those seeking assistance should email contact information to HurricaneRelief@nhcgov.com.
- Non-emergency 911: (910) 452-6120
- Red Cross: (800) 733-2767; (919) 231-1602
- Disaster distress: (800) 985-5990
- FEMA: (800) 621-3362; (800) 462-7585 (TTY)
- US Small Business Administration disaster assistance loans: disasterassistance.sba.gov
- Legal Aid of North Carolina: (833) 242-3549 (Mon. – Fri., 9 am – 12 pm); (866) 219-5262 (Mon. – Fri. 8:30 am-4:30 pm, Mon. & Thursday 5:30 – 8:30 pm) for disaster relief legal assistance or visit www.legalaidnc.org/disasters.
- Pet assistance: redrover.org; phone: (916) 429-2457; firstname.lastname@example.org
- FEMA assistance for city employees: For employees who need assistance with interim housing, finances, and/or food, please visit https://www.disasterassistance.gov/get-assistance/find-assistance and complete the questionnaire.
- Bulky item and electronics collection suspended until further notice to give crews a chance to clear storm debris.
- Recycling & Trash Services on a regular schedule as crews are able to reach customers.
- Regular bagged yard waste will be collected as normal on your regular trash pickup day. Storm debris that is not bagged will be picked up separately.
- Downtown blue bag program is running on schedule.
- Until further notice, it is very important that city recycling customers put only clean, dry recyclables in their blue recycling carts!
- The week of Oct. 15 is a GREEN recycling week.
- Please have carts out to the curb the evening before your pickup day. Crews will be getting an early start.
- Please place spoiled, defrosted or leaking food in plastic bags.
- You can purchase stickers for additional bags by calling 341-7875.
- Please make sure that carts are at the curb and clear of yard debris or other obstructions. Do not place carts in the street or block storm drains.
- Please place only clean, dry recyclables in your blue recycling cart!
Storm debris for the City of Wilmington will be picked up by DRC Emergency Services (DRC), which is the separate company contracted by the city to pick up more than one million cubic yards of storm debris – including vegetative debris and construction/demolition debris - from Hurricane Florence.
There will be two passes for debris clean up. DRC will be picking up storm-related debris from street rights-of-way. Their initial focus will be removing vegetative debris along public streets in residential areas. Residents are asked to put out their storm debris by the curb as soon as it is ready for pickup.
NOTE: Vegetative debris must be separated from construction/demolition debris, bagged yard waste, bulky items, electronics, trash and recycling. If items are not separated properly, expect a delay in collection.
View an interactive map to see where the contractor is currently picking up storm debris and get tips & guidelines on preparing storm debris for pickup.
The following parks are now open:
- 1898 Park
- Althea Giubson Tennis Complex & Empie Park (EXCEPT DOG PARK)
- Archie Blue Community Park
- Boxing & Physical Fitness Center
- Church & Nun Park
- Claude Howell Park
- Fit For Fun Center
- Godwin Stadium
- Greenfield Grind Skatepark (Greenfield Lake Park still closed)
- Halyburton Park
- Hanover Heights
- Hugh Morton Amphitheater at Greenfield Lake Park (Greenfield Lake Park still closed)
- Inland Greens golf course ONLY (park & walking trail still closed)
- Innes Park
- Jervay Freedom Walk
- Legion Stadium open for school-related activities
- Marstella Park
- Municipal Golf Course
- Olsen Park
- Portia Mills Hines Park
- Riverfront Park
- Robert Strange Park
- Southgate Park
- Tower Park
- Trolley Stop Park
- JEL Wade Park
Still closed or opening soon:
- City Docks are currently closed.
- Community Centers
- The MLK Center and Davis Center sustained damages and are still closed. The facilities are expected to reopen by Oct. 20.
- Afterschool programs for Davis and MLK community centers resumed Thursday, Oct. 4 at Williston Middle School until facilities reopen.
- Empie Dog Park is currently closed.
All other city parks, community centers and other recreational facilities remain closed until further notice. Updates will be posted here as facilities reopen. Please call (910) 341-7855 for more information.
- Download a PDF for tips on how to avoid scams or visit the HUD disaster recovery toolkit page for information.
- For questions about price gouging, call the Attorney General's office at 1-877-5-NO-SCAM or file a complaint.
DO NOT call 911 to report downed trees, power lines or flooding. Here are the numbers to call:
- Call 341-7852 to report trees or tree limbs blocking roadways within city limits (leave a message if no one answers)
- Call 341-4646 to report flooding or other stormwater issues within city limits (leave a message if no one answers)
- Download a list of guidelines and tips for before, during and after a storm and important phone numbers
- Visit the New Hanover County emergency information page. New Hanover County is the lead agency in the event of an emergency.
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