A disaster can leave some feeling depressed, stressed or overwhelmed. Below are some resources to get help with dealing with the emotional hardships following Florence:
- National Disaster Distress Helpline: (800) 985-5990. A 24-hour, 365-day-a-year resource dedicated to providing immediate crisis counseling
- Visit the North Carolina Department of Health and Human Services for a list of resources
- American Red Cross Disaster Relief and Recovery Services offers helpful information
Habitat for Humanity information
Have you or someone you know been displaced by Hurricane Florence?
Cape Fear Habitat for Humanity has a disaster REBUILD program to provide a long-term solution for the housing needs of families whose homes were critically damaged as a result of the storm. This program is open to Habitat Homeowners, as well as others in the community.
To participate in the program, families must qualify based on need and a willingness to partner with Habitat. Eligible homes must be 1,500 square feet or less and located in New Hanover, Pender or Duplin Counties.
General information from FEMA
Wanting to help
- Contractors should contact the NC Department of Public Safety's Emergency Management Services by sending an email to SERTlogistics@ncdps.gov. Include what service you are offering and a point of contact.
- Volunteers or those wishing to donate should email contact information to HurricaneRelief@nhcgov.com, call the Donations Hub Call Center at 910-798-7337 (open 9 a.m. - 9 p.m., 7 days a week) or visit www.wilmingtonnc.gov/donations.
- Those seeking assistance should email contact information to HurricaneRelief@nhcgov.com.
- Non-emergency 911: (910) 452-6120
- Red Cross: (800) 733-2767; (919) 231-1602
- Disaster distress: (800) 985-5990
- FEMA: (800) 621-3362; (800) 462-7585 (TTY)
- US Small Business Administration disaster assistance loans: disasterassistance.sba.gov
- Legal Aid of North Carolina: (833) 242-3549 (Mon. – Fri., 9 am – 12 pm); (866) 219-5262 (Mon. – Fri. 8:30 am-4:30 pm, Mon. & Thursday 5:30 – 8:30 pm) for disaster relief legal assistance or visit www.legalaidnc.org/disasters.
- Pet assistance: redrover.org; phone: (916) 429-2457; email@example.com
- FEMA assistance for city employees: For employees who need assistance with interim housing, finances, and/or food, please visit https://www.disasterassistance.gov/get-assistance/find-assistance and complete the questionnaire.
- Recycling & trash Services are now on a regular schedule for city customers.
- Regular yard waste will be collected as normal on your regular trash pickup day.
- It is very important that city recycling customers put only clean, dry recyclables in their blue recycling carts!
- Please have carts out to the curb by 7 a.m. on your pickup day.
- You can purchase stickers for additional bags by calling 341-7875.
- Please make sure that carts are at the curb and clear of yard debris or other obstructions. Do not place carts in the street or block storm drains.
- Please place only clean, dry recyclables in your blue recycling cart!
NOTE: Wallace Park, Mary Bridgers Park, Bullock Park, Thomas B. Lilly Park and Beaumont Park were all subjected to significant and prolonged flooding from Hurricane Florence. As a result, the soils within these parks are still saturated to the point that heavy equipment will cause significant damage/rutting in these areas.
Both City staff and our contractor want to minimize the potential for creating this damage and have decided to wait until the ground dries up enough to easily and safely get equipment in and out to clear all dangerous trees and debris.
Thank you for your patience while we work to return all of our parks to their original condition.
ALL OTHER PARKS ARE NOW OPEN!
Please call (910) 341-7855 for more information.
- Download a PDF for tips on how to avoid scams or visit the HUD disaster recovery toolkit page for information.
- For questions about price gouging, call the Attorney General's office at 1-877-5-NO-SCAM or file a complaint.
- Visit the New Hanover County emergency information page. New Hanover County is the lead agency in the event of an emergency.
- Follow us on social media: