Permit Portal Guide

Getting Started with the Online Portal

1. Login or Register

• All applicants must register for an account before submitting an application
• Select My Account ‘Login or Register’
• If you previously created an account, log in using your email address or other linked account (Google, Apple, Microsoft, Facebook)
• If you are registering for the first time, select “Create an account” and follow the steps to register

2. Apply

Pro Tip: Unless you are applying for a Pre-TRC Consultation for a site plan or preliminary plan, the application type you are looking for will be listed under 'Permits'.

• Find the application type by using one of the following filters (“All”, “Trending”, “Permits”, or “Plans”) or typing keywords into the search bar
• Select “Apply”
• Follow steps to complete the application
• Each application type will have required information and documentation specific to the permit being requested
• If you don’t have required documents ready to upload, you can save a draft of your application and come back to it later

3. Track Your Application

• Use the ‘Dashboard’ for an overview of all plans, permits, inspections, and invoices associated with your account
• Use the ‘My Work’ tab for a detailed list of all plans, permits, and invoices that have been submitted

Beware of Fraudulent Invoices

The City of Wilmington is aware that fraudulent invoices have been sent to applicants requesting money via wire transfer. The emails often contain pertinent information pulled from the application (such as address, parcel number, and case number), but include a fake invoice with fabricated application fees.

Here are a few ways to spot a fraudulent invoice:

• The City's Development and Permitting Services (DPS) platform generates invoices for application fees and your personal dashboard on that platform will identify any outstanding fees. You can also obtain a copy of the invoice via that platform.
• The City will never request payment via wire transfer or issue an invoice that asks you to contact someone via email or phone for them to provide the payment method.
• Legitimate invoices come from the city’s third-party vendor, EPL.
• Fraudulent invoices often reference exorbitant fees. As noted, your personal dashboard in the DPS platform will identify any outstanding fees. Additionally, the City's fee schedule is established annually and posted online. Please review the permit fees to ensure you are being charged the proper amount.

If ever in doubt, don't hesitate to call the City's Planning Department at 910-254-0900 to confirm if the email or invoice you have received is authentic. Or if you have any questions about online permitting, please call or email staff.

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